To ensure uninterrupted service to our clients, you will need to monitor, troubleshoot, and actively maintain all our products and services. The ability to follow our internal procedures and escalate issues in a timely manner is paramount.

You will need to accurately record all incidents in our internal systems and actively follow up with other departments to ensure a smooth and rapid resolution of any incidents.

The candidate will also be responsible for responding to telephone calls and email inquiries from partners. The position requires the candidate to demonstrate level 1 to 3 support capabilities.

• A good working knowledge of Linux and Microsoft Windows system administration is essential.
• Any knowledge of JIRA and other tracking tools, as well as Java-based applications, would be beneficial.
• You demonstrate analytical and troubleshooting skills and have the desire to continue investigations until the true source of the problem is identified.
• Knowledge of Grafana/pyhton or any other code/script would be a plus.
• You are fluent in English and French.
• This position is ideal if you are proactive and very interested in learning more about finance and technology.

As a member of our operations center, you must be able and willing to work alone and in teams on a 24/7 basis, including all public holidays, and be able to work night shifts regularly according to a schedule established in advance.