Employee breakdown
Tech & Product
61%
Business
22%
Customer support
14%
Support
3%
In France, we have 95 incredible talents, and globally, we're a diverse family of over 1800 professionals. From Boston to Mumbai, our passion for insurance and cutting-edge technology unites us. We're a software company within a US-based group that has conquered Europe and Asia. Our team spans various backgrounds and roles, from Business Analysts to Engineers.
Our core values - respect, attentive listening, adding value, showing care, and visionary leadership - drive our success. Each day, our team gives their best to represent Duck Creek's values. Together, we soar to new heights, always striving for excellence. Join us on this remarkable journey!
Tech & Product
61%
Business
22%
Customer support
14%
Support
3%
Average Seniority
Joining our Professional Services team means becoming part of a dynamic group of nearly 30 people comprising Consultants, Project Managers, Business Analysts, Experts, Software Engineers, and Tech Leads. We collaborate closely with all departments.
Our role is to be directly engage with clients worldwide, from France to the US and even Australia. Our primary responsibility is to understand their reinsurance treaties and translate them into actionable solutions within our Duck Creek Reinsurance Management platform. If you're seeking a role that combines innovation, global reach, and a commitment to client success, then our Professional Services team at DCT is the ideal place for you to thrive.
Welcome to the world of our Customer Service within our company! Our team, known as "The Guardians of Service," is on a crucial mission: to ensure the complete satisfaction of our customers. Equipped with solid expertise, our team is committed to swiftly and effectively resolving any requests and issues that arise. Our core values include empathy, collaboration, a positive attitude, responsiveness, and a constant quest for innovative solutions.
Thanks to our know-how and passion for customer service, we take pride in being the privileged link between our customers and our company, thereby ensuring an exceptional customer experience with every interaction.
Welcome to our Cloud & CloudOps team (SAAS Infrastructure Service), where innovation meets expertise! Our team of Cloud Engineers, CloudOps, and DevOps experts is dedicated to ensuring seamless access to our cutting-edge Reinsurance products. We collaborate across teams to deploy automated processes for continuous integration and deployment on AWS and Azure. Our engineers are known for their infrastructure as code mastery and passion for innovation.
We foster a culture of respect, mutual support, and trust, all while enabling teams to focus on product evolution through efficient automated processes.
We're a versatile team of Business Analysts and Product Owners, six strong, driven by our passion for reinsurance—the insurance for insurers. Our expertise spans technical and functional aspects, handling both build and run phases.
Operating in an Agile mode (a blend of Scrum and Kanban), we kick off our days with daily ceremonies and dedicate our afternoons to deepening our industry knowledge, planning, and sprint demos.
Our collaboration extends beyond our team to include different departments. We proudly serve renowned global insurance giants from Australia, the US to the UK, and New Zealand.